When are my water charges due?

Your water charges will be billed quarterly, and payment is due 14 days from the bill date, unless you are on monthly metered charges.

How can I pay my water bill?

By Credit/Debit card by clicking here and filling out our payment form, or by calling 0207 60 60 101 during office hours.

By Cheque, posting to: AWC, Unit 9, Ouzledale Foundry Business Park, Long Ing Lane, Barnoldswick Lancashire BB18 6BJ.

By monthly Standing Order; please contact the office on 0207 60 60 101 or fill out our contact form.

By Bank Transfer, please call 0207 60 60 101 for details or fill out our contact form.

* Please note—we do not offer Direct Debit, to set up a standing order, you must take all paperwork into your bank and arrange this yourself.

I have received Credit Control letters for my unpaid bills

Your water charges are payable within 14 days, and after this time, credit control procedures will commence.  You must not ignore correspondence from us on your overdue charges.  Please contact us to discuss your options if you are struggling to pay your bill.   All overdue charges will automatically be pursued through the courts which could result in you having a judgement filed against you for non payment.  This Judgement will then affect your credit rating and may stop you from obtaining finance, accounts or other services that require a credit check.

I wasn’t advised of a price increase

Your bill will increase annually on the 1st April in line with the Thames Water increase.  You will not be notified of this increase individually, as with your other utility services, this is an automatic annual increase.  If it increases at any other time, you will be informed of the reason for this.